Refund policy
Because all products are custom made-to-order, we don’t offer returns and exchanges for undamaged items, but if there’s something wrong with your order, please let us know by contacting us at support@hevvy.shop
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@hevvy.shop with photos of wrong/damaged items, and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@hevvy.shop within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Any other questions?
Get in touch with us support@hevvy.shop